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Open Your Account With Clear Data Terms

Your DANA, OVO, GoPay and QRIS payment records, account profile, and device sessions are handled under this Privacy Policy before you open your account.

DANA recordsOVO wallet dataGoPay checksQRIS receipt IDsProfile updates
dewihoki2 Open Your Account With Clear Data Terms
CONTACT PATHS

Check Your Privacy Contact Paths

Privacy questions should reach a real support route, not a dead mailbox. We handle policy requests through live chat, WhatsApp, and email between 09:00 and 23:00 WIB, including account correction, cookie questions, payment-record checks, and data deletion requests where allowed. Keep your registered phone number ready so we can verify you before sharing account details.

Team online

Live chat privacy desk

Open live chat from the lobby footer and choose privacy help. We ask for your username and registered phone number before discussing profile data, session logs, or payment references tied to DANA, OVO, GoPay or QRIS.

WhatsApp verification route

Message our WhatsApp line during 09:00–23:00 WIB for correction requests or account-access questions. We may send a one-time code to your registered phone before checking cookies, device sessions, or payment status records.

Email record requests

Send privacy requests to [email protected] when you need a written trail. Include your username, registered email, and the exact data issue, such as a QRIS receipt mismatch or outdated profile field.

ACCOUNT CONTROL

Manage Your Data Inside dewihoki2

Account privacy works better when you can see what is tied to you. From Account > Profile, you can update your email, phone number, and display name, then verify changes with a…

Data we collect

We collect account details you enter, device type, IP region, login timestamps, and payment references. These records help us confirm access, trace DANA or QRIS activity, and respond when you ask about your account.

Cookie use

Cookies keep your session active, remember language choices, and help us see whether pages load correctly. You can clear cookies in your browser, but you may need to sign in again afterward.

Security checks

When a new device signs in, we may compare device details, location signals, and recent activity. If something looks unusual, support may ask you to confirm your phone number before account data is discussed.

Payment record handling

DANA, OVO, GoPay and QRIS records are used to match wallet activity to your account. We store transaction references, time stamps, and status messages so support can trace payment questions accurately.

Retention periods

We keep account and transaction records only as long as needed for account operation, dispute checks, security monitoring, and legal duties. When data is no longer needed, we remove or anonymise it where possible.

Correction requests

If your phone number, email, or profile name is wrong, start in Account > Profile or contact support. We verify your identity first so another person cannot change details on your account.

Ask Practical Privacy Policy Questions

Privacy questions often come up before you open an account or when a payment record needs checking. The answers below explain what we collect, how we use it, and how you can contact us about account data. For anything tied to your wallet, device, or profile, we verify you first before sharing details.

We collect the details you provide, such as username, phone number, email, and profile fields. We also record device type, login time, IP region, and wallet references needed for account access and payment checks.

We use payment references to match your wallet activity with your account. That may include transaction time, receipt ID, status message, and the rail used, so support can trace questions without exposing unrelated account data.

Yes. Start in Account > Profile for editable fields, or contact live chat, WhatsApp, or [email protected]. We verify your registered phone or email before changing data connected to your account.

Cookies help keep you signed in, remember language settings, and measure whether pages load properly. You can clear or block cookies in your browser settings, though some account features may ask you to sign in again.

Contact live chat, WhatsApp, or email during 09:00–23:00 WIB and state the exact data you want checked. We confirm your identity first, then explain what can be deleted, retained, or anonymised under applicable rules.

Yes, activity records may include game category, session time, and account balance changes. We use those records for security checks, account history, and support questions, not to publish your activity publicly.

We may record the new device type, login time, and region signal, then compare them with recent access. If the sign-in looks unusual, support may request phone or email verification before discussing account data.